Kantoor van American Express in Hove | Glassdoor

American Express Hove, Engeland (Verenigd Koninkrijk)

Reviews voor American Express in Hove, Engeland (Verenigd Koninkrijk)

  • Nuttig (1)

    "German speaking Credit Specialist - Brighton"

    StarStarStarStarStar
    • Balans werk/privé
    • Cultuur en waarden
    • Carrièremogelijkheden
    • Loon en arbeidsvoorwaarden
    • Senior management
    Voormalige werknemer - Credit and Collections Specialist in Hove, Engeland (Verenigd Koninkrijk)
    Voormalige werknemer - Credit and Collections Specialist in Hove, Engeland (Verenigd Koninkrijk)
    Niet aanbevolen
    Positief vooruitzicht
    Geen mening over Directeur

    Ik heb een voltijdbaan gehad bij American Express (Korter dan een jaar)

    Pluspunten

    - Your colleague’s will often be nice and interesting people, which helps ‘survive in the jungle’
    - Company benefits

    Minpunten

    - No ownership of your time and work flow
    - No space for personal input
    - Strict application of processes
    - No spectrum for personal development
    - Awful management

    You will be working in a call centre environment, so be prepared to have to justify yourself if you need a personal break. Your entire activity will be controlled and monitored by ‘metrics of productivity’ which are in fact counter productive, since you can’t expect people to function like robots.

    Obviously this is not something my hiring manager told me in the interview otherwise I’d never ever have taken the job.

    She sold it to me as a client relationship management role which is a very different thing. A lot of things will be promised to you in the interview, as they are so desperate to find people to do this job. Very few of these things will be true and that’s a hard reality to swallow once you realise it. Within the 9 months I stayed in the role, 14 people have come and go and that tells a lot. To justify this they’ll come up with excuses such as ‘the millennial generation’ - hilarious!!!

    Good luck to apply for another role that would suit you better: you’ll suddenly hear about a 12 month rule that stops you from applying for another role. If you eventually you get your ‘Leader’s’ approval to attend the interview, she’ll come up with the last minute excuse that HR have opposed to it. Well, if you call HR they’ll tell you that you could attend it, with your leader’s approval.
    I let you make-up your mind on this one.

    Again, good luck if you can stand all that non-sense and make a request to work one day less. You will be asked to give reasons for that and be prepared, ‘improve your work life balance and personal well-being’ given how monotonous and repetitive your work is wont be enough. Your lovely ‘Leadership Team’ might well want to refer you to occupational health, because they’re concerned you might have mental health issues - wtf!?

    This was probably the worse experience of my career. Awful management. It gave me nightmares and caused me a lot of stress. That’s not a place where you’ll develop your skills and grow your career. Good if you have no plans, I guess it pays the bills. If you’re ambitious, avoid the place at all costs. Still thinking about what this experience brought me and I can’t think of anything except a waste of my valuable time and I’m so glad I left.

    Advies aan management

    Why being so dishonest with your staff? How do you expect building trustworthy and healthy relationships with them if you lie to them about what the job will be in the interview? Isn’t this a very bad start to a relationship? Don’t you think they’ll eventually find out... and leave?

    Obviously people development is your last concern, or if it happens, it will probably be every blue moon. Probably because of quotas to submit to upper-management. You don’t really care about your team from their individual perspective, as long as you manage to retain people in a department that’s falling apart because of your unhealthy management.

    My best advice: Change your strategy and move on from the time of ‘the carrot and the stick’, because it’s not gonna get you very far in the long run. That’s probably why 14 people left within 9 months by the way. So please don’t put the blame on the millennial generation, but instead start seriously questioning yourself.

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Salarissen voor American Express in Hove, Engeland (Verenigd Koninkrijk)

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