Ik heb een voltijdbaan bij Holiday Extras (Langer dan een jaar)
Flexible, Growth family run, treated like an individual, good support system.
Poor incentives, current unrealistic targets,recruitment needs looking at (hiring sales people rather than customer service driven) Unapproachable team management, only progress if "your face fits" Not enough praise given to staff where due.
Advies aan management
Inject more money into team incentives to motivate staff more. Break down the current teams in half. I believe the current management are not coping, they are going through a tick box process when it comes to coaching, but they dont have enough time to engage and motivate staff which should be part of their job. They spend too much time call auditing or in meetings and dont seem to be around enough. It has been noticed when certain people do step up for their teams they tend to be almost ignored. That person will never be approached or included in anything (including meetings or discussions about current team stats) therefore making them feel isolated and ignored. They are given the "stay on the floor while we go talk about grown up stuff" attitude!! when having discussed this with certain management in the past,i was advised that company couldnt justify another 3 manager (Yet we manage to pay large wages upstairs and not have to pay much out on incentives because no money is out in!)
Even another 2 managers to improve the quality of current manager roles and workload would potentially be enough, but current managers are having to manage 20-25 people per week,i dont think this produces an efficient manager.