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Ik heb persoonlijk gesolliciteerd. Ik heb gesolliciteerd bij Waterstone's (Verenigd Koninkrijk)
SollicitatiegesprekTwo week wait after submitting my app before hearing about an interview. The interview lasted about 45-50 minutes. It was very relaxed and friendly. Interviewer asked a set of questions (see below) and took notes. They called offering the job a few hours later.
Tell me a time when you’ve had a challenging experience with a customer Can you tell me of a time when you’ve had to act proactively in your previous experience I.e. make decisions or act without the immediate help of a colleague or manager Tell me of a time you think you’ve gave excellent customer service Explain to me what you think shop floor standards mean In any of your previous roles, what was something you came up against you weren’t expecting to and perhaps weren’t even equipped for What are you currently reading? How do you choose which books you read? Genre, cover, favourite publisher, bookseller recommendations? How would you sell a Waterstones book of the month selection if you hadn’t read it How would you encourage customers to come to our store taking into consideration an increasing online competition i.e. Amazon What was the last book you recommended to someone and what did they think of it Why do you think you would be a good fit for Waterstones and in return what are your expectations of the role for you Think of your last shopping experience as a customer in Waterstones and tell me what you thought of it (it doesn’t need to be a positive experience) What do you think some of our bestsellers of the last year were?Vraag beantwoorden