Reviews van Agoda

Pluspunten

The jobs (at all levels I've been exposed to) are challenging and often changing. If you are looking for a job where you're told exactly what to do and handed a cheat sheet, this may not be the job for you. But, if you're excited by change and want to work in a multicultural, truly global organization, I highly recommend. Management is open to feedback and approachable, but they are often busy, so you have to... pick your moment.

Minpunten

Half the US team is based in offices and the other half is based at home which can make genuine connections/collaboration a bit more challenging, but not impossible.

Advies aan management

Continue to focus on communication, but ensure the same message across each smaller engagement session is the same because often it seems some teams are more "in the know" than others.

Pluspunten

Impressive work environment and very helpful community. Interesting job nature

Minpunten

Nothing too prominent that needs to be addressed

Advies aan management

Keep up the good work

Pluspunten

Great environment to work in

Minpunten

nothing that I can think of

Pluspunten

no experience requirement, above average salary

Minpunten

personal career development will be a bit slow

Pluspunten

Office environment is very good

Minpunten

Office Politics is very rampant

Pluspunten

A truly international company. Flat org structure means all ideas are considered, great internal mobility, excellent career development options. Management listens to employee feedback and input and makes changes based on it. Travel tech is a fast growing and exciting industry to be in.

Minpunten

Due to our rapid growth, some old processes/practices that worked when we were much smaller, but that aren't necessarily industry standard or best practices are still adhered to. HOWEVER management is open to discuss and change, an no walls are ever put up. For me, this is not even much of a negative, because I enjoy process improvements and driving change.

Advies aan management

Keep up the great work. Keep engaging employees and looking for ways to improve. Continue to develop your benefits offerings.

Pluspunten

Management is very supportive and caring about individual employees. I felt empowered to make impacts. State of the art technologies, great engineering culture, people always have time to help others. Very little politics. Great work life balance. Flexible working hours. Regular buffets, fruits and team hangouts.

Minpunten

Nothing to complain so far.

Pluspunten

We gotten two training before going live with real customer. On trial for a month before back for phase 2 training. Trainers are supportive but at the same time trying to make us working independently with less supervision. I got no experience at all with call centres but able to handle calls and emails eventually. Workplace is colorful and brand new. You can bring your own keyboard too! Seniors are friendly and... helpful when we seek help. Team captains and managers will make you look for answers on your own before helping out but they will still help when you are stuck on a case. Working hours are 9 hours daily, OT is not compulsory unless offered to you. Your choice whether you want to do it or not.

Minpunten

KPIs and strict timing and schedule. Late one second will reflect in your KPI. No rooms for lateness at all unless of course, emergency. Taking sick leaves you need to inform your superior at least 2 hours before your shifts. The company is forever evolving and if you are not fast enough, you pretty much left out.

Advies aan management

Daycare for kids, especially single parents.