Reviews van Commonwealth Bank of Australia

Pluspunten

-Great management, always sympathetic to your needs and will try their best to help you out with anything you need. -Senior management are not out of touch like some other companies. -Challenging work, there's always something different with interest only customers. -Supportive colleagues, will always help you out if you have questions or are unsure of something. -Career opportunities are absolutely on fire at the...

Minpunten

-Customers can take their frustrations with the company out on you. -Sometimes there can be some red tape/excessive compliance measures, not helped by the royal commission, this can affect the customer experience. -Depending on the type of customer you get, the job can be emotionally draining when you are unable to get the outcome that your customer is looking for. -Steep learning curve for this position if you do...

Advies aan management

Try to keep the interest only application process as simple as possible for the customer, it feels like there is a bit of compliance creep, which is poorly impacting the customer experience. Understandable though, we do have to comply with industry regulations.

Pluspunten

Interesting work and good hours

Minpunten

Management and bureaucracy take too much time

Pluspunten

-Great culture -Great team and technology to support your work,. -Great vision

Minpunten

-Travel time can be long

Pluspunten

Friendly people and good work-life balance

Minpunten

Can be better at keeping good people and helping people with career development

Pluspunten

Highly supportive work environment Flexible working conditions with support of family lifestyle and work/life balance A culture of doing the right thing both to colleagues and customers Great opportunities for progression and clear support on your career development plan Good company benefits A real opportunity to make an impact with a very wide customer base

Minpunten

It's a bank, everything is regulated and we understand this is critical and important, but that impacts the number of steps it takes to complete a process. There are no short cuts - which is both good and bad

Pluspunten

Flexible working even as a grad, great hours and company culture

Minpunten

Reputation of the bank & a lot of restructuring

Pluspunten

My team has great flexibility options. This includes flexible start and finish times to work around other commitments, working location etc. we also have 2 team members who work completely remote. This is very important to me.

Minpunten

I understand it’s not all teams that get this same flexibility. Sometimes reporting is a problem since the current technology is not the best for it.

Pluspunten

Great environment and great people

Minpunten

New team in the building