Reviews voor Enterprise | Glassdoor.nl

Reviews voor Enterprise

Laatst bijgewerkt 19 november 2018
9.879 reviews

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3,5
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Goedkeuring directeur
Enterprise President and CEO Pamela M. (Pam) Nicholson
Pamela M. (Pam) Nicholson
3.741 beoordelingen

9.879 Reviews van werknemers

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  1. "+-"

    StarStarStarStarStar
    • Balans werk/privé
    • Cultuur en waarden
    • Carrièremogelijkheden
    • Loon en arbeidsvoorwaarden
    • Senior management
    Huidige werknemer - Planner in Tongeren (België)
    Huidige werknemer - Planner in Tongeren (België)
    Niet aanbevolen
    Positief vooruitzicht
    Geen mening over Directeur

    Ik heb een voltijdbaan bij Enterprise (Langer dan een jaar)

    Pluspunten

    Familiaal bedrijf
    Goede werkomgeving
    Flexibel

    Minpunten

    Loon
    Stress
    Uren
    Evaluatiesysteem
    Beloningssysteem
    Overuren worden hier niet betaald

    Advies aan management

    Evenwicht van taken bewaren onder de werknemers
    Hardwerkend niet bestraffen


  2. Nuttig (139)

    "Fantastic opportunities to learn - beware of burnout"

    StarStarStarStarStar
    • Balans werk/privé
    • Cultuur en waarden
    • Carrièremogelijkheden
    • Loon en arbeidsvoorwaarden
    • Senior management
    Voormalige werknemer - Management Trainee in Washington, DC (Verenigde Staten)
    Voormalige werknemer - Management Trainee in Washington, DC (Verenigde Staten)
    Aanbevolen
    Positief vooruitzicht
    Geen mening over Directeur

    Ik heb een voltijdbaan gehad bij Enterprise (Langer dan een jaar)

    Pluspunten

    I want to provide a comprehensive review, simply because a lot of the responses on Glassdoor are just short complaints that do not provide very useful information. But before I get into that, a little breakdown of my mindset going in to working at Enterprise:

    I knew it was not going to be my forever job from the beginning. I planned to stay for about a year to learn some broad-based skills and then move on to an industry in which I was more interested. A lot of people start working at ERAC with the mindset of only staying at the company for a few years, but it is absolutely an organization that has an "up or out" philosophy. If you're not willing to move up in the company, there's really no point in staying there because of how quickly people promote. If you're someone who doesn't have a problem committing a good portion of their career to one company and gaining significant financial benefits from it, then Enterprise is definitely a good option for you.

    1) The People: If you ever decide to work for Enterprise, one of the first things you'll hear about the company is the quality of the employees. And while many of the ERAC mantras can be annoyingly repetitive (area managers and above frequently talk like they’ve been drinking the ERAC Kool-aid for a while), this claim is absolutely true. Enterprise hires some of the most driven, ambitious, intelligent, and genuine young people around, and they really are the strong foundation that makes the company successful.

    2) The Leadership: Every single person above you was in your shoes at one point. Thus, they know what kind of garbage you go through with customers, how banal the job can be, and how exhausting it is transitioning from college (or another industry) to a 12-hour a day job. You won't see much of the higher-ups (regional managers and above) as they only pop in every few weeks to say some words of encouragement and check to make sure the branches look clean, but you will interact with your branch and assistant managers on a daily basis. Assuming they're good people and doing their jobs effectively, you will learn a lot from them while you're an MT.

    3) The Skillset: You're going to work. A LOT. And you're frequently going to be working with customers who are...horrible people. Like for no reason. But through working with the large amount of people that you will (no matter how good or bad they are) you are going to gain extremely valuable skills to launch your future career - whether that's at Enterprise or somewhere else. Communication, sales, conflict management, strategic thinking, problem-solving; this is just some of what you're going to learn as an MT.

    Minpunten

    1) The Hours: Most reviews put this in the “Cons” section and it’s because it’s accurate; you will not have a work/life balance at Enterprise. The minimum expectation is 49 hours/week, which is actually what your targeted salary is based on. You will likely work around 55-60 hours/week, and your branch and assistant managers will work more. Branches are typically open from 7:30am-6:00pm, but most of us are there in the morning at 6:45am-7:00am to wash the cars in preparation for the day. Customers who come in at 6:00pm (and people absolutely will try to come in even if the doors are locked) can also hold you up for another 20-30 minutes. If you’re at an airport location or a flagship branch that is open every day, you will work holidays. If your branch is understaffed, you will not get a lunch.

    2) The Work: You’re going to be doing the exact same thing every single day. Checking customers into cars takes up the majority of your time, and while the ability to constantly practice your sales pitch is pretty fun, you’re going to find yourself asking every single customer the exact same questions in an attempt to make conversation and keep up the perception of quality customer service. There’s also a lot of backend work to be done, such as calling customers to verify that they are still planning to come in to pick up a car, coordinating with body shop and dealership locations, and leaving voicemails for customers who picked up a car and haven’t returned it in a few days and now have a balance due even though their card declined. Oh, and don’t forget about cleaning the cars.

    3) The Promotional Path: This is actually one of the primary reasons I left Enterprise. There’s very limited options to move beyond daily rental, and you’re really only able to do so after becoming a Branch Manager or above, which generally takes 1.5-3 years to attain. If you want to explore HR, business management, fleet work, or any other departments, you’re going to have to stick with the company for a number of years.

    Advies aan management

    KEEP BRANCHES FULLY STAFFED! This is honestly my largest complaint about Enterprise: you can’t expect quality customer service at a branch with not enough staff. There’s too much work to do and it’s going to mean customers will have to wait which they HATE. I constantly heard branch and area managers endlessly worrying about how ESQI can be improved and while there are often issues that do need to be addressed, one of the simplest fixes just involves hiring more people. A branch cannot be effectively run with 3 people, and an airport location can barely function at all if there are less than 10 MT’s.

    Reactie van Enterprise

    6 aug. 2018 – Manager Employer Brand

    Thanks so much for your thorough and honest review! Good luck in your future endeavors!

  3. "Enterprise Rent-A-Car (Aldershot office)"

    StarStarStarStarStar
    • Balans werk/privé
    • Cultuur en waarden
    • Carrièremogelijkheden
    • Loon en arbeidsvoorwaarden
    • Senior management
    Huidige werknemer - Anonieme werknemer
    Huidige werknemer - Anonieme werknemer
    Aanbevolen
    Positief vooruitzicht
    Waardeert Directeur

    Ik heb een voltijdbaan bij Enterprise (Langer dan 5 jaar)

    Pluspunten

    Really friendly teams, great atmosphere, excellent promotional structure and earning potential, opportunities to complete qualifications, generous holiday allowance.

    Minpunten

    I can't think of any cons of working here!


  4. "Management Trainee Intern"

    StarStarStarStarStar
    • Balans werk/privé
    • Cultuur en waarden
    • Carrièremogelijkheden
    • Loon en arbeidsvoorwaarden
    • Senior management
    Huidige werknemer - Anonieme werknemer
    Huidige werknemer - Anonieme werknemer
    Aanbevolen
    Positief vooruitzicht
    Waardeert Directeur

    Ik heb een deeltijdbaan bij Enterprise

    Pluspunten

    Fun work environment with lots of chances to move up.

    Minpunten

    You work long hours and don't make a lot of money to start out.


  5. "Sky's your limit"

    StarStarStarStarStar
    • Balans werk/privé
    • Cultuur en waarden
    • Carrièremogelijkheden
    • Loon en arbeidsvoorwaarden
    • Senior management
    Huidige werknemer - Anonieme werknemer
    Huidige werknemer - Anonieme werknemer
    Aanbevolen
    Positief vooruitzicht
    Geen mening over Directeur

    Ik heb een voltijdbaan bij Enterprise

    Pluspunten

    Run your own business. Great progression. Great management staff

    Minpunten

    Long hours , work life balance


  6. Nuttig (1)

    "Area Manager"

    StarStarStarStarStar
    • Balans werk/privé
    • Cultuur en waarden
    • Carrièremogelijkheden
    • Loon en arbeidsvoorwaarden
    • Senior management
    Voormalige werknemer - Anonieme werknemer
    Voormalige werknemer - Anonieme werknemer

    Ik heb een voltijdbaan gehad bij Enterprise

    Pluspunten

    -Career advancement is 100 percent there if you are willing to move for positions-
    -Compensation is there if you put in the hard work-
    -401k/benefits etc
    -Teaches you business skills with a hands on approach and a supportive environment

    Minpunten

    -Although CEO now is a woman, management is not diverse- which makes it intimidating/hard for others to feel like they can overcome those barriers.
    -Long hours away from family- they do not believe in work life balance and state that you can get it towards the end of your career.
    - This is a 24/7 job- be prepared to be thinking about it/living it in and out of everyday

    Advies aan management

    Management needs to realize that the workforce coming in has very different values than the one before them- retention is bad because of this and we end up losing many employees due to a stubborn, non diverse management structure.


  7. "Like running your own business"

    StarStarStarStarStar
    • Balans werk/privé
    • Cultuur en waarden
    • Carrièremogelijkheden
    • Loon en arbeidsvoorwaarden
    • Senior management
    Huidige werknemer - Anonieme werknemer in Londen, Engeland (Verenigd Koninkrijk)
    Huidige werknemer - Anonieme werknemer in Londen, Engeland (Verenigd Koninkrijk)
    Aanbevolen
    Positief vooruitzicht
    Waardeert Directeur

    Ik heb een voltijdbaan bij Enterprise (Langer dan 3 jaar)

    Pluspunten

    Enterprise is like a big family from the top down.
    They live their values and empower employees to do the same.
    It’s like running your own business as you move through the ranks and the number of new career opportunities that come up mean there are no limits.
    From broadening your skills through a change in role to international opportunities there is something for everyone.
    The level of investment in employees is second to none.
    I joined the business just under 3 years ago in a management position and the average tenure of my peer group is over 20 years which says it all!

    Minpunten

    We work hard but hard work is rewarded.

    Advies aan management

    Keep doing what you’re doing!

  8. "❤ my job"

    StarStarStarStarStar
    • Balans werk/privé
    • Cultuur en waarden
    • Carrièremogelijkheden
    • Loon en arbeidsvoorwaarden
    • Senior management
    Huidige werknemer - Talent Development Manager in Aldershot, Engeland (Verenigd Koninkrijk)
    Huidige werknemer - Talent Development Manager in Aldershot, Engeland (Verenigd Koninkrijk)
    Aanbevolen
    Positief vooruitzicht
    Waardeert Directeur

    Ik heb een deeltijdbaan bij Enterprise (Langer dan 10 jaar)

    Pluspunten

    So many career options
    Great people...so much fun at work
    Lots of autonomy
    Forward thinking inclusive company

    Minpunten

    When you care so much about the team and your job...when things don't go to plan it impacts you more.

    Advies aan management

    Thank you


  9. "Assistant Manager"

    StarStarStarStarStar
    • Balans werk/privé
    • Cultuur en waarden
    • Carrièremogelijkheden
    • Loon en arbeidsvoorwaarden
    • Senior management
    Huidige werknemer - Assistant Manager in San Antonio, TX (Verenigde Staten)
    Huidige werknemer - Assistant Manager in San Antonio, TX (Verenigde Staten)
    Aanbevolen
    Positief vooruitzicht
    Waardeert Directeur

    Ik heb een voltijdbaan bij Enterprise (Langer dan een jaar)

    Pluspunten

    Great opportunities, benefits, so many different career paths you can choose from if daily rental is not what you want to do! Great people, fun environment. High energy environment. Professional.

    Minpunten

    Work life balance. Typically work 50ish hours a week. You know this when you interview so it’s no surprise... but sometimes it can just be a lot.


  10. "Graduate Management Traineeship"

    StarStarStarStarStar
    • Balans werk/privé
    • Cultuur en waarden
    • Carrièremogelijkheden
    • Loon en arbeidsvoorwaarden
    • Senior management
    Huidige werknemer - Assistant Manager in Aberdeen, Schotland (Verenigd Koninkrijk)
    Huidige werknemer - Assistant Manager in Aberdeen, Schotland (Verenigd Koninkrijk)
    Aanbevolen
    Positief vooruitzicht

    Ik heb een voltijdbaan bij Enterprise (Langer dan een jaar)

    Pluspunten

    Very quick career progression - your career is completely in your hands so you progress as quickly as you want to. You have a trainee folder full of tasks to complete throughout your time as an Intern/Management Trainee, so the faster you work through it, the quicker you're promoted.
    You take on responsibility for different areas of the business - if you want to implement a new system/change existing systems you have complete autonomy and take ownership of that side of the business. Any successes you can take the credit for
    Regular training both at head office and daily in the branches
    Fun offices to work in, your colleagues become your friends
    Lots of incentives - financial and otherwise. Excellent sales get you a bonus every month, excellent service gets you a meal out with your branch etc

    Minpunten

    The hours differ depending on your branch/the day etc - you'll likely work between 50 and 60 hours a week, but this is never kept a secret by Enterprise, and the days pass quickly because you're busy. The more you work - the quicker you learn
    You have to see Enterprise as a long term game - the career progression is the main incentive, so everything you do daily - you have to think of the long term plan for your career

    Advies aan management

    It's really engaging to see people from head office so regularly.
    My only advice to management in the branches would be: if you think someone's doing a good job to make sure you take the time to tell them and thank them for their hard work


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