Reviews voor Enterprise | Glassdoor.nl

Reviews voor Enterprise

Laatst bijgewerkt 26 mei 2018
9.063 reviews

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Goedkeuring directeur
Enterprise President and CEO Pamela M. (Pam) Nicholson
Pamela M. (Pam) Nicholson
3.369 beoordelingen

9.063 Reviews van werknemers

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  1. Nuttig (28)

    "Fantastic opportunities to learn - beware of burnout"

    StarStarStarStarStar
    • Balans werk/privé
    • Cultuur en waarden
    • Carrièremogelijkheden
    • Loon en arbeidsvoorwaarden
    • Senior management
    Voormalige werknemer - Management Trainee in Washington, DC (Verenigde Staten)
    Voormalige werknemer - Management Trainee in Washington, DC (Verenigde Staten)
    Aanbevolen
    Positief vooruitzicht
    Geen mening over Directeur

    Ik heb een voltijdbaan gehad bij Enterprise (Langer dan een jaar)

    Pluspunten

    I want to provide a comprehensive review, simply because a lot of the responses on Glassdoor are just short complaints that do not provide very useful information. But before I get into that, a little breakdown of my mindset going in to working at Enterprise:

    I knew it was not going to be my forever job from the beginning. I planned to stay for about a year to learn some broad-based skills and then move on to an industry in which I was more interested. A lot of people start working at ERAC with the mindset of only staying at the company for a few years, but it is absolutely an organization that has an "up or out" philosophy. If you're not willing to move up in the company, there's really no point in staying there because of how quickly people promote. If you're someone who doesn't have a problem committing a good portion of their career to one company and gaining significant financial benefits from it, then Enterprise is definitely a good option for you.

    1) The People: If you ever decide to work for Enterprise, one of the first things you'll hear about the company is the quality of the employees. And while many of the ERAC mantras can be annoyingly repetitive (area managers and above frequently talk like they’ve been drinking the ERAC Kool-aid for a while), this claim is absolutely true. Enterprise hires some of the most driven, ambitious, intelligent, and genuine young people around, and they really are the strong foundation that makes the company successful.

    2) The Leadership: Every single person above you was in your shoes at one point. Thus, they know what kind of garbage you go through with customers, how banal the job can be, and how exhausting it is transitioning from college (or another industry) to a 12-hour a day job. You won't see much of the higher-ups (regional managers and above) as they only pop in every few weeks to say some words of encouragement and check to make sure the branches look clean, but you will interact with your branch and assistant managers on a daily basis. Assuming they're good people and doing their jobs effectively, you will learn a lot from them while you're an MT.

    3) The Skillset: You're going to work. A LOT. And you're frequently going to be working with customers who are...horrible people. Like for no reason. But through working with the large amount of people that you will (no matter how good or bad they are) you are going to gain extremely valuable skills to launch your future career - whether that's at Enterprise or somewhere else. Communication, sales, conflict management, strategic thinking, problem-solving; this is just some of what you're going to learn as an MT.

    Minpunten

    1) The Hours: Most reviews put this in the “Cons” section and it’s because it’s accurate; you will not have a work/life balance at Enterprise. The minimum expectation is 49 hours/week, which is actually what your targeted salary is based on. You will likely work around 55-60 hours/week, and your branch and assistant managers will work more. Branches are typically open from 7:30am-6:00pm, but most of us are there in the morning at 6:45am-7:00am to wash the cars in preparation for the day. Customers who come in at 6:00pm (and people absolutely will try to come in even if the doors are locked) can also hold you up for another 20-30 minutes. If you’re at an airport location or a flagship branch that is open every day, you will work holidays. If your branch is understaffed, you will not get a lunch.

    2) The Work: You’re going to be doing the exact same thing every single day. Checking customers into cars takes up the majority of your time, and while the ability to constantly practice your sales pitch is pretty fun, you’re going to find yourself asking every single customer the exact same questions in an attempt to make conversation and keep up the perception of quality customer service. There’s also a lot of backend work to be done, such as calling customers to verify that they are still planning to come in to pick up a car, coordinating with body shop and dealership locations, and leaving voicemails for customers who picked up a car and haven’t returned it in a few days and now have a balance due even though their card declined. Oh, and don’t forget about cleaning the cars.

    3) The Promotional Path: This is actually one of the primary reasons I left Enterprise. There’s very limited options to move beyond daily rental, and you’re really only able to do so after becoming a Branch Manager or above, which generally takes 1.5-3 years to attain. If you want to explore HR, business management, fleet work, or any other departments, you’re going to have to stick with the company for a number of years.

    Advies aan management

    KEEP BRANCHES FULLY STAFFED! This is honestly my largest complaint about Enterprise: you can’t expect quality customer service at a branch with not enough staff. There’s too much work to do and it’s going to mean customers will have to wait which they HATE. I constantly heard branch and area managers endlessly worrying about how ESQI can be improved and while there are often issues that do need to be addressed, one of the simplest fixes just involves hiring more people. A branch cannot be effectively run with 3 people, and an airport location can barely function at all if there are less than 10 MT’s.


  2. "Customer Service Representative/ Work From Home"

    StarStarStarStarStar
    • Balans werk/privé
    • Cultuur en waarden
    • Carrièremogelijkheden
    • Loon en arbeidsvoorwaarden
    • Senior management
    Voormalige werknemer - Anonieme werknemer
    Voormalige werknemer - Anonieme werknemer

    Ik heb een voltijdbaan gehad bij Enterprise

    Pluspunten

    good pay for a work at home position. Lots of help from managers, good benefits.

    Minpunten

    Too many applications, that make the job harder than it has to be. hours not flexible at all.

  3. "Good people, positive work environment, good training."

    StarStarStarStarStar
    • Balans werk/privé
    • Cultuur en waarden
    • Carrièremogelijkheden
    • Loon en arbeidsvoorwaarden
    • Senior management
    Huidige werknemer - Operations Supervisor in Saint Louis, MO (Verenigde Staten)
    Huidige werknemer - Operations Supervisor in Saint Louis, MO (Verenigde Staten)
    Aanbevolen
    Positief vooruitzicht
    Waardeert Directeur

    Ik heb een voltijdbaan bij Enterprise (Langer dan 10 jaar)

    Pluspunten

    I've been a full time employee with Enterprise for over 10 years. They do an excellent job of hiring energetic, ambitious young people. A great structure of promoting from within that promotes a good work environment. Management has been very clear with me and my coworkers of expectations, how to succeed, and encourage self improvement. The culture at Enterprise is excellent and where I am (outside of daily rental) they do an excellent job promoting work/life balance. The benefits are great, plenty of vacation days, flexible schedules, and a good 401k/profit sharing.

    Minpunten

    Enterprise is a self proclaimed conservative company. After being here a while and moving up into management I would describe that as "cheap". If you are outside of sales it's hard to feel like you are being paid what you're worth. Before you say "join the club" hear me out. I have seen multiple examples of managers making less money than certain employees on their own team. The pay structure for promotions does not make it worth the extra promotions. You get a promotion with added responsibility and can be responsible for up to 10-15 employees (development, motivation, work productivity, and customer service) yet you will average making 3-5% more than your employees. My employees also have an added benefit of working Overtime to increase their earning potential. Managers are salary based and forced to have a fixed income in my side of the business. There is not much motivation to be a highly productive manager outside of wanting a promotion. However most of those promotions just come with another 5% raise with much more added responsibility and stress with the same annual pay scale potential of getting a 2.5-3% raise annually. My suggestion is to get into the sales side of the business :)

    Advies aan management

    Keep up the fight of increasing wages to our high performers. Let the cream rise to the top instead of being so conservative. Set pay raises of 2.5-3% are not motivating for anyone to "Exceed" expectations.


  4. "Intern"

    StarStarStarStarStar
    • Balans werk/privé
    • Cultuur en waarden
    • Carrièremogelijkheden
    • Loon en arbeidsvoorwaarden
    • Senior management
    Huidige werknemer - Anonieme werknemer
    Huidige werknemer - Anonieme werknemer
    Aanbevolen
    Positief vooruitzicht
    Geen mening over Directeur

    Ik heb een voltijdbaan bij Enterprise

    Pluspunten

    fun and a lot of nice people.

    Minpunten

    long hours and hard commute


  5. "Management Trainee"

    StarStarStarStarStar
    • Balans werk/privé
    • Cultuur en waarden
    • Carrièremogelijkheden
    • Loon en arbeidsvoorwaarden
    • Senior management
    Huidige werknemer - Anonieme werknemer
    Huidige werknemer - Anonieme werknemer
    Aanbevolen
    Positief vooruitzicht
    Waardeert Directeur

    Ik heb een voltijdbaan bij Enterprise

    Pluspunten

    Good pay, good training, people are very patient

    Minpunten

    Nothing that I can think of.

    Advies aan management

    N/A


  6. "Management Trainee"

    StarStarStarStarStar
    • Balans werk/privé
    • Cultuur en waarden
    • Carrièremogelijkheden
    • Loon en arbeidsvoorwaarden
    • Senior management
    Voormalige werknemer - Management Trainee in Woburn, MA (Verenigde Staten)
    Voormalige werknemer - Management Trainee in Woburn, MA (Verenigde Staten)
    Aanbevolen
    Positief vooruitzicht
    Waardeert Directeur

    Ik heb een voltijdbaan gehad bij Enterprise (Langer dan een jaar)

    Pluspunten

    Great culture, your managers really care about your success and happiness. You really are given the tools for success, but you need to make sure you implement them yourself and continue to learn. Great incentives to do well!

    Minpunten

    It is customer service so you are renting cars to some very rude people, but you also meet amazing people - it's a give and take experience. Long hours, but the people you work with make it worthwhile.

    Advies aan management

    Keep doing what you're doing!


  7. "BRANCH MANAGER"

    StarStarStarStarStar
    • Balans werk/privé
    • Cultuur en waarden
    • Carrièremogelijkheden
    • Loon en arbeidsvoorwaarden
    • Senior management
    Huidige werknemer - Anonieme werknemer
    Huidige werknemer - Anonieme werknemer
    Aanbevolen
    Positief vooruitzicht
    Waardeert Directeur

    Ik heb een voltijdbaan bij Enterprise (Langer dan 3 jaar)

    Pluspunten

    Great pay. Great co workers. Flexabile management. Growth opportunities. So many learning opportunities. Benefits.

    Minpunten

    You will put in hours.

    Advies aan management

    Keep up the team work

  8. "Overnight CSA"

    StarStarStarStarStar
    • Balans werk/privé
    • Cultuur en waarden
    • Carrièremogelijkheden
    • Loon en arbeidsvoorwaarden
    • Senior management
    Huidige werknemer - Rental Sales Agent
    Huidige werknemer - Rental Sales Agent
    Aanbevolen
    Positief vooruitzicht
    Waardeert Directeur

    Ik heb een voltijdbaan bij Enterprise (Korter dan een jaar)

    Pluspunten

    Friendly and super professional work environment, my team actually helps me feel like I am part of a team.

    Minpunten

    Maybe bring a little more individualism to the public eye?


  9. "Assistant manager"

    StarStarStarStarStar
    • Balans werk/privé
    • Cultuur en waarden
    • Carrièremogelijkheden
    • Loon en arbeidsvoorwaarden
    • Senior management
    Voormalige werknemer - Anonieme werknemer
    Voormalige werknemer - Anonieme werknemer
    Aanbevolen
    Positief vooruitzicht
    Waardeert Directeur

    Ik heb een voltijdbaan gehad bij Enterprise

    Pluspunten

    Great coworkers fun environment teaches you how to work hard and take feedback

    Minpunten

    Hours are long and you work holidays and weekends


  10. "Very Great Company"

    StarStarStarStarStar
    • Balans werk/privé
    • Cultuur en waarden
    • Carrièremogelijkheden
    • Loon en arbeidsvoorwaarden
    • Senior management
    Huidige werknemer - Anonieme werknemer
    Huidige werknemer - Anonieme werknemer
    Aanbevolen
    Positief vooruitzicht
    Waardeert Directeur

    Ik heb een voltijdbaan bij Enterprise

    Pluspunten

    Ability to move up quickly, very proactive, truly cares for their employees, puts in the time to train and educate employees

    Minpunten

    this is a complete sales job. your ability to move up is based strictly on your sales, long work hours


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