Good company, unfortunate department. - werkgeversreview Customer Service Advisor bij Richer Sounds

I was sorry to read that your time here at Richer Sounds was not entirely positive. It’s true there have been a number of changes made recently within our Customer Support team with the intention to not only improve the working environment and role for our colleagues but also the level of service we offer to our customers. As with any change we appreciate there can be teething problems but we have genuinely tried out best to listen to the feedback received from colleagues and to make sure decisions made have their best interests carefully considered. Whilst I don’t agree that all your comments are completely fair, for instance the salary for the position is certainly competitive overall whilst ultimately being a commission based role and I am personally not aware of stress being given as a factor for anyone leaving the role, I am sorry that you felt unable to approach us personally with this list of concerns. We would of course have looked at solutions to the challenges you personally faced during your time here had we known. Thank you for your feedback however and I wish you all the best for future employment. Many thanks Tom Griffiths Head of Customer Experience Richer Sounds