Great Benefits and decent pay, but not worth the stress and micro management - werkgeversreview Retail Sales Representative bij Verizon

There are definitely more cons than pros, so where do I begin? First, you are micro-managed heavily. There are reports run for just about everything you do. You are managed by fear. Instead of helping you improve as a sales rep, they attempt to scare you into selling more. If you sell a basic phone without any accessories, you better be able to explain why, and "They are old", or "They didn't want a data package" aren't excuses. Even our store managers were micro managed. The DMs have a tracker to see what is being sold throughout the district and if they didn't like the stores numbers, they would call and yell at the store manager. Second, the quotas are mostly unfair. In my location, quotas were higher in march than in December, and december is way more busy than march. They don't care that traffic is slow, they just want you to sell more and more each month. Management doesn't accept excuses either. One month I only had 2 new lines on in the first week and my district manager called me on my day off and tore me a new one. He didn't care that I had only worked 3 days that week. He said he wanted no excuses and I was lucky to have my job. Third, vzw would often dig us a hole, and then punish us for not being able to climb out of it. What I mean by this, is that they would send these flyers to customers telling them they can get this basic phone for 10 bucks, and then when the customer would come in asking for it, we weren't supposed to sell it to them. If you want your customers upgrading to smart phones don't send them flyers telling them to buy a 20 dollar flip phone!! Forth, Verizon is a VERY arrogant company. They know they have the best network, so they figure they can treat customers like crap and get away with it. Most phones and plans are over priced. Every new policy they put in place hurts the customer. The motto for 2011 is "Focus on the Customer", but the reality couldn't be further from that. It should be "Focus on getting as much out of the customer as possible" VZW basically screws the customer any way they can. Last, there is a total disconnect between upper management and the store level employees. Most of the quotas and policies that are put into place are decided upon by people who haven't been in a store for year. The Regional presidents have no idea what actually goes on in the stores. They have theories on how to sell and how to handle customers, but they don't realize that those theories don't actually work.