Call Center Customer Representative sollicitatievragen
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Sollicitatievragen voor Call Center Customer Representative gedeeld door sollicitantenMeest gestelde sollicitatievragen
How would you handle irate customers?
2 antwoorden↳
Build a repor and try to connect with customer before moving on the the problem solution. You've got to be considerate. Minder
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Build rapor let the person speak their peace make common ground
They asked personal questions and qualities of what you have that can bring to the company.
1 antwoorden↳
Very well, i got the job right away.
Can you handle back to back calls and navigate through multiple screens during a call?
1 antwoorden↳
Yes
What new technologies have you had to learn and how did you go about learning them?
1 antwoorden↳
I talked about the newest computer system I had to learn at my most recent job.
All the same
1 antwoorden↳
Make something up on the spot and keep it under 2 minutes. Typically 12-15 questions Minder
What would your former co workers say about you?
1 antwoorden↳
That they did not know me that well but I was a good worker.
Describe a time when you had to deal with an angry customer and how did you deal with it?
1 antwoorden↳
Gave a personal experience from a former job. I explained that I solved the problem using professionalism and problem solving skills. Minder
What frustrates you the most while taking calls for a customer?
1 antwoorden↳
When a customer has been directed to the wrong department, then finally once the customer is directed to the correct department the customer is extremely upset with you because they were misinformed which can be frustrating. Minder
