Fraud Detection Specialist sollicitatievragen
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Sollicitatievragen voor Fraud Detection Specialist gedeeld door sollicitantenMeest gestelde sollicitatievragen
Describe a time where you implemented an improvement to improve something at a past job?
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SIR I M DOING IN WEST AFRICA COMPANY I LIKE TO JOIN U R COMPANY ITS OWNER FOR ME
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got rid of black molded mop heads and replaced with new and improved the cleaning condition of the work place Minder
if i have customer service skills
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yes i do, and they explained that i need to become good at dealing with difficult customers Minder
The questions were fairly straightforward, there was nothing unusual or difficult asked. Work history, work ethics, communication skills, etc. Typical job interview questions.
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Only hiccup was explaining a period of unemployment after graduating college.
Q: Describe a time when you had to deliver bad news. How did you do it?
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A: A customer called in to discuss his bill. He noticed his bill was higher than normal. Reviewed customer account and noticed he had an international charge on one of his lines. Advised customer of charge. Customer insisted he had a block on all lines for international calls. Advised customer all lines had a block except for one. Customer had been a loyal customer for years and had minimum adjustments. I offered to waived half of the charges and placed a block on the line. Customer was satisfied with outcome. Minder
Describe a time you had to think out of the box to assist a customer.
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quite well thank you.
Why are you interested in this position?
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I’m looking for a new career path and more money and and advancing within the company Minder
What does customer service mean to you?
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Good customer service means consistently meeting customers' expectations. Great customer service is quick, easy, personalized, and empathetic. Companies that deliver excellent customer service take the time needed to understand the needs of their unique customer base. Minder
about ur qualification and what do u knw about role and what are the derivatives which can be used.
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whatever i know about out it i told them and i answer very calmly .
How do you deal with people on the phone when comes fraud
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communication is important. important to understand where the person is coming from. ask question and analyze the situation and how it can resolved. Minder
