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What I would do is personally go up to each and every customer, extend my hand, explain to them my role in the sales process and tell them I want to make sure they understand every aspect of the paperwork so that there are no concerns down the road. I would build value in the fact that this company is doing very well today and that's why we are a bit backed up. People want to buy from us not the competition because we do business the right way. Minder

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just show the confidencen .. yes

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I always respond to a client by saying "How may I help you?" Listen carefully to them and let them vent their frustration while staying calm. Get details and respond as quickly as possible whithin the guidelines and coverage applicable and check status. Minder

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I informed them that I play multiple instruments and enjoy cats

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Yes

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I am good with most Office products, and I had researched these same situation-specific questions I might be asked and gave them prepared, BS answers to match their BS questions. Minder

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Have a couple of situations ready.

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One time at my previous job I had took a phone call and the customer had asked if we was still making a seasonal drink after I told them no they go very upset and started cussing at me. So what I did was just listen to them and let them finish afterward I explained to them that I could make a drink similar to the drink they wanted. They had asked me what was in it after I described the drink to them, they had calmed down and said they would be on there way to try the drink, they had then said thank you. Minder

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Well I know many but prefer to use their resources for networking my services instead of warm marketing them. Believing in the long run the building is more important than the short term sale. Long term friends equals long term help. Minder