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You first need to see if you can diffuse the situation yourself. Ask the guest if there is anything you can do to assist and what the problem seems to be. If the guest still refuses to tell you the problem, or you believe you do not have the power to help them they way they need to be helped that is when you go get the manager for them. Minder
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provide example
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Yes, I am completely comfortable with other professionals and I have excellent intuition when required to help offer guidance. Minder