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I always respond to a client by saying "How may I help you?" Listen carefully to them and let them vent their frustration while staying calm. Get details and respond as quickly as possible whithin the guidelines and coverage applicable and check status. Minder
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I am good with most Office products, and I had researched these same situation-specific questions I might be asked and gave them prepared, BS answers to match their BS questions. Minder
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I informed them that I play multiple instruments and enjoy cats
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Have a couple of situations ready.
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One time at my previous job I had took a phone call and the customer had asked if we was still making a seasonal drink after I told them no they go very upset and started cussing at me. So what I did was just listen to them and let them finish afterward I explained to them that I could make a drink similar to the drink they wanted. They had asked me what was in it after I described the drink to them, they had calmed down and said they would be on there way to try the drink, they had then said thank you. Minder
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I said "yes" and highlighted how not being on time or showing up to work can have a negative impact on your coworkers. Minder
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I provided two examples. My solution was simply to offer advise for future claims and to reinforce the particulars of the client's policy regarding the problem area. Minder
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I explained that these situations have to be dealt with constructively and diplomatically...giving an example. However, many times this is out of our control due to department's guidelines. Example: Most of the time this is handled by a supervisor and/or manager. During my interview I met with (5) managers one asked questions while the others took notes. Aetna staff were very courteous, professional, informative, and made me feel very comfortable. By what I saw when I was in their office, it really seems like a great place to work! I pictured myself working there and I know this will be a great fit for me. However, it's totally up to the hiring managers as to who is more qualified for the position. Good luck to all the job seekers out there!! Minder
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Work the highest and oldest first.
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I said everyone does that to a certain degree. For instance, you present only the best side of yourself in a job interview in order to get the job. I was told that I had been the only candidate to ever answer the question honestly (LOL). Minder