Patient Relations Representative sollicitatievragen

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Sollicitatievragen voor Patient Relations Representative gedeeld door sollicitanten

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Providence
Er werd een PATIENT RELATIONS Representative gevraagd...23 juni 2016

What would you do/how would you prioritize if there was a client at the front window with a crisis, the phone was ringing, and there were emails being pinged to you in a constant stream? How does this scenario make you feel?

2 antwoorden

Did you ever receive any follow up?

I stated that I remain calm and focused in chaotic and/or stressful situations. I stated that I would immediately deal with the client in crisis and once that was finished, answer the phone, then address the emails. Minder

Why do you want to work here?

1 antwoorden

I want to get into the Healthcare Industry

Providence

Why do you want to work here? What do you like, how do you like working with your team? The usual general questions.

1 antwoorden

I said that I liked my co-workers, doctors and my team mates. I was already doing the job and keeping pace with everything so they could see my work ethic prior to hiring me. Minder

Northside Hospital

Tell me how would you handle an irate patient or family member?

1 antwoorden

I would listen, take ownership, apologize and take steps to help rectify the situation if possible. Minder

Providence

How do you handle stressful situations.

1 antwoorden

I try to focus on order of priority and not get overwhelmed as that makes it worse Minder

Providence

Compassion is kindness and empathy towards others. Tell me about a time when you showed compassion towards another.

1 antwoorden

Do unto others ... I recently helped a mom with 3 little kids by distracting the rowdy one with a story about butterflies I raise and gave them a butterfly bookmark. Minder

Surgical Notes

What are some things that help you stay organized or help you have good time management skills?

1 antwoorden

I personally have love sticky notes. I also have a paper planner for how I would like to go through my day to make sure everything is getting done is a good time effective manner. Minder

Providence

What did I do when a co worker made me angry or upset (they were looking for a positive reaction).

1 antwoorden

I gave them a sunshiny response, just exactly how they wanted to hear it. (i.e., a co worker "pooped" on me and I was happy about it because it made me a better person, blah blah blah). These types of questions only serve the sociopathic and uneducated in our society. I felt like I was in the wrong place with all the wrong people. Minder

Providence

Tell me about a time when you had to show compassion.

Northside Hospital

what is the difference between caring for and caring about a patient?

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