Sollicitatievragen voor Senior manager gedeeld door sollicitanten
How would you manage difficult customer?
With respect, while trying to understand where is the frustration coming from. Conducting analysis of factors causing dissatisfaction is essential in order to solve a problem and prevent this situation from happening in the future. Setting realistic expectations is also one of the corner stones of balanced relationship.
A mix of motivational round/ speaking about my case experience (I am a strategy consultant for the last 6 years+) and a few cases, from DD/ Sizing to more open pure strategy cases. All were enjoyable and fun.
They asked multiple times about my current (at the time) workplace rather than my skills. I think they were trying to assess how committed I was at my company. It came out really bad because the questions looked assertive and more about the specific workplace rather than my interest in joining the company and my skills.