Prepare a few slides to walk us through the following scenarios: (10-15 minutes on each scenario) 1. Please use a scenario from your present job where you had to convince a leader in the organization to follow your recommendations. This could be related to a vendor selection, product purchase, process change or any other relevant items that applies to your current role. 2. Please walk us through a tough customer scenario you faced in your current role. Explain what the challenge was, how you handled it and what the outcome was. 3. Please describe a time when you had to manage conflict within your team. What was the conflict, how did you address it and what was the outcome? 4. Example of how you turned around an underperforming employee? 5. Please provide an example of a major process improvement related to IT service delivery E2E management that you designed and put into operation. What worked, what did not and what were your key learnings?