Pluspunten
Compensation per sold job was good. Worked with affluent clients in homes valued over one million dollars. I had good production and was recognized as the top Rookie Sales Rep in the company.
Minpunten
Canned sales pitch known as "the Model Sales Call" must be adhered to leaving little creativity in the hands of the Rep facing the customer. High pressure from management to close the deal on the first sales call forced an approach that turned-off a large percentage of possible clients. Toughest competition was with small companies that worked with ADT directly as "Authorized Agents'. These company sold systems to the end-user at lower rates and with better promotions than I could offer as an ADT employee (customers were shocked by this and so was I). ADT would then buy the monitoring contract from the Authorized Dealer, essentially cutting their sales employees out of the deal while still winning the monitoring contract. This was very frustrating to the ADT employed Sales Rep as well as the client (due to warranty finger pointing after the installation-who fixes any issue that arises the Authorized Dealer or ADT?). The company promotes a level of customer service for these affluent customers that goes above and beyond the normal client residing in a lower value home. This promise is unfortunately not kept due to the fact that the same installation and service teams ultimately perform the system installations with the same pressures for productivity and closing out of projects. Authorized Dealers try to make their clients think that they are dealing with ADT directly, rather than solely as the company monitoring their system. Don't take my word for this though since you can watch their commercials on TV and see them in print media as well. Lots of sales attrition.