I hated every day! - werkgeversreview Service Technician bij ARS-Rescue Rooter

1,0
27 jan 2015
Aanbevelen
Goedkeuring directeur
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Pluspunten

They had work for you everyday. Commission split is the best in the industry.

Minpunten

Because they still use PAPER tickets you have to go to the shop every morning. You don't get paid while you are waiting around the shop in the morning. You are required to work every other Saturday. You don't get paid while waiting for dispatch (sometimes it takes more than 30 minutes). Depending on whose dispatching, you could end up driving more than an hour between jobs. You don't get paid drive time, unless you go outside of the magic circle. Then you only get paid ONE WAY. Most of the jobs are tune ups. The tune ups are less than $40. This means most of the customers don't have money and many of them expect you to fix their unit for $40. They have weekly production meetings where they pass out a sheet with everyone's numbers. They belittle and threaten the people on the bottom of the list. They expect you to sell a NEW system if the existing one is older than 5 years old. They don't want you to really fix anything, just sell new systems. If your numbers were low they would send you home before you got to 40 hrs (usually on Thursday.) Then they still expect you to come in on to work on Saturday. The three stooges get all of the good calls. Everyone else gets scraps.

Ontdek andere reviews over ARS-Rescue Rooter

5,0
10 jun 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Great pay, amazing benefits, super easy if you’re a people person, amazing management team

Minpunten

Intensive KPI tracking, independent workload, not work life balance friendly. Your performance can be affected if you’re having a bad day. People treat you like scum of the earth

1,0
30 apr 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

You can take work truck home.

Minpunten

Management has created a challenging work environment where technician support and fair compensation do not appear to be priorities. There are no performance-based bonuses or consistent annual raises, despite strong expectations around sales. Call distribution lacks transparency, with higher-quality leads often going to a small, select group, making it difficult for others to perform at their full potential. Technicians are also expected to take calls after scheduled hours (8 AM – 4 PM), which impacts work-life balance. Additionally, time and travel policies raise concerns. Technicians clock in upon arrival at the customer’s location rather than when travel begins, even when jobs are over an hour away. This results in significant unpaid driving time, often exceeding two hours per day. In some cases, technicians are required to travel to appointments even when customers are unresponsive, leading to cancellations or reschedules without compensation for the time lost. Overall, the expectations placed on technicians are high, but the structure and support systems in place do not consistently reflect or reward that effort.

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Reactie van ARS-Rescue Rooter
1mo
Thank you for sharing this detailed feedback, and we recognize how concerning these experiences can be. We take issues around transparency, fair compensation, scheduling expectations, and travel time very seriously, and your comments highlight areas that require continued focus and accountability. Our goal is to create an environment where all technicians have equitable opportunities, clear support, and recognition that reflects their effort and performance. If you would be open to discussing further, please visit arsawaremobile.ethicspoint.com or call 833-633-7255.
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