Pitiful - werkgeversreview Service Desk Technician bij ASM Research

1,0
12 mei 2016
Aanbevelen
Goedkeuring directeur
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Pluspunten

There are absolutely no pros to working for this company. Stay as far away from them as you can! A real disgrace, the VA should be ashamed! Especially when this is not even an American company! A NON-AMERICAN company providing services to AMERICAN VETERANS?!?

Minpunten

How can I count the ways? 1. Took over the VA contract and offered all existing workers a minimum of $5 less per hour than they were currently making! (More than $10,000 per year!!!) 2. Would not share any benefit information until you were already working for them! 3. Medical premiums were increased by over 900%! 4. Can't choose just vision or dental coverage without choosing medical coverage! 5. Required to pay for life insurance and EAP, which, by the way, is provided on the phone! 6. No management on-site from main office after "transition." (Guess they are afraid to be here.) I could go on but what's the use? We got screwed & not so much as a thank you!

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Reactie van ASM Research
9y
NOT FOREIGN OWNED: Accenture LLP is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Accenture LLP is incorporated in Dublin, Ireland. Accenture Federal Services, a US company and wholly owned subsidiary of Accenture LLP, delivers solutions that help federal agencies seize opportunities to deliver public service for the future. ASM Research, a US company, is a wholly owned subsidiary of Accenture Federal Services. SERVICE DESK BENEFIT CONFUSION - ASM's administration of benefits follows the guidelines and provisions established in the McNamara-O’Hara Service Contract Act. We understand this is a new process for some and have communicated the details of your benefits and the benefit process frequently to our new employees. If you still do not understand how you are being compensated and receive benefits, we want to help - please contact Human Resources.

Ontdek andere reviews over ASM Research

5,0
7 mei 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Easy to work with and get along with coworkers!

Minpunten

No cons really at this time. Typical job!

3,0
4 feb 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Training was good. Coworkers are helpful.

Minpunten

The pay! $18.81/hr is not worth the amount of work you have to do. They told us in training that there would be a minimal of 3 inbound calls. That was a lie. I've had more than 4 calls come through within the first 2 weeks. The amount of outbound calls you have to make are insane. It's a waste of time. And don't do the evenings because you'll do double the work on outbound calls with no pay differential. Everything is on a spreadsheet and the system that you do use doesn't work.

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