ASM Research

Onderdeel van Accenture

Reviews voor ASM Research

Good company - werkgeversreview Service Desk Analyst bij ASM Research

4,0

14 apr 2018

Service desk analyst

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

Good working environment. No micromanagement. Helpful senior staff.

Minpunten

As contractors, most cons were a direct result of the clients' lack of knowledge and expertise in running a CRM desk. Reading a few articles and then trying to establish policy and procedures are not the way industry works. CRM desks require consistency in policy and procedures so that the analysts can implement them effectively and client's employees are not confused about the ever-changing procedures.

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5,0

7 mei 2026

Help desk technician

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

Easy to work with and get along with coworkers!

Minpunten

No cons really at this time. Typical job!

3,0

4 feb 2026

Case analyst ii

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

Training was good. Coworkers are helpful.

Minpunten

The pay! $18.81/hr is not worth the amount of work you have to do. They told us in training that there would be a minimal of 3 inbound calls. That was a lie. I've had more than 4 calls come through within the first 2 weeks. The amount of outbound calls you have to make are insane. It's a waste of time. And don't do the evenings because you'll do double the work on outbound calls with no pay differential. Everything is on a spreadsheet and the system that you do use doesn't work.

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