Great place but work-life balance suffers over time - werkgeversreview Commercial Underwriter bij Acuity Insurance

3,0
20 mrt 2024
Aanbevelen
Goedkeuring directeur
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Pluspunten

Excellent training. Teammates care to help you when you have questions. Good pay. Great benefits. Acuity makes lots of plans for employees to enjoy activities for team building.

Minpunten

Workload management is not ideal. You may be swamped one month and then have little to do the next. It seems that for more senior folks, work life balance and mental health begins to suffer. Some who are brave will request to lower their workload when stress becomes too much, but generally if you are 'able' to handle the work - you are expected to perform at this high level regardless of how many nights you are staying late to work or how many lunch breaks skipped, many even put in weekend hours... (notice that even though many opt to work in the office, very few actually sit down for lunch and use the lunch tables?? We have no time!). Higher ups will brag about how underwriters manage a larger territory than average uw in industry, but shrug shoulders when people say they have too much to handle.. 'Productivity' is tracked but they won't even bother to tell you how this is measured - even higher up managers don't seem to know, it's just something plugged into a system and a number magically pops out, and causes anxiety for many. Upper management tells you to "take the time to have coffee with a friend" while not realizing the immense workloads do not allow time for this especially for senior employees.

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Reactie van Acuity Insurance
2y
Thank you for your feedback.

Ontdek andere reviews over Acuity Insurance

5,0
20 apr 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Great work life balance. Excellent benefits including 401k, health insurance, on-site workout facilities, summer and winter gift baskets / celebrations. Great workplace culture.

Minpunten

On-site cafeteria is not the best.

1
2,0
6 apr 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Company as a whole tries hard to make sure employees feel valued, great benefits.

Minpunten

Working in the services department is extremely stressful and very toxic work environment. There are almost 40 processes that we are expected to remember perfectly, with a 99.8% accuracy, that seems to be enforced only for certain individuals. There are cliques and certain teammates throw each other under the bus to management when they find each other’s errors. If you are struggling, management does little to nothing to take extra time to support us. Even when we ask, they are often too busy. Instead- you’re referred to your “pod chats” to ask your team. They also tout the “flexible schedule” but in services, it's hardly easy. We're constantly reminded to “make appointments around your work hours” even though the main shifts are 8-4:30/8:30-5. And we can only work an extra hour a day to make up time. There is unlimited sick days, but the amount you call in is used on your review. Everyone talks so highly of being at Acuity but in services it’s terrible. I hear it’s so much better in other areas but it’s hard to move out. The general consensus seems that many stay for the benefits not because they enjoy the work they do. Any concerns fall on deaf ears, especially if you aren’t a favorite. If you want to work here, do not get in through billing.

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