Management is disorganized and often unresponsive, leaving employees to navigate constantly changing policies with little guidance. Miscommunication is constant, and blind transfers on the phone happen all day, often resulting in employees getting unfairly yelled at by frustrated callers. Raises are minimal and do not reflect workload or responsibilities, and the company recently eliminated the small Christmas bonus, which was taxed anyway. There is no option for unpaid time off and employees are forced to use PTO even in emergencies or when sick. Workloads are high and stressful, and support for employees is lacking. Additionally, the billing department was moved overseas, creating further confusion and delays. Upper management seems disconnected from day-to-day operations, creating a frustrating and demoralizing environment.
