Pluspunten
You learn a lot about fraud and scams that affect the customers you will be talking to.
Minpunten
The culture created a "be on guard" mindset. Extremely high stressful environment, where you had to meet impossible metrics, follow scripts, and you were always worried about getting fired. Also, you literally have to be careful what comes out of your mouth, because I was called out in my own training class for asking a simple question in the way I phrased it. Nothing was done but I was extremely upset over this. I also got looked at in a negative light by a training coach because I was always reserved and never spoke unless I was spoken to. I had to get crisis counseling over what happened and while that has helped, the anger and resentment is still there. I had high hopes for this position, but my self confidence was torpedoed thanks to the changes and my own teammates at the time. I was suspicious of my own co workers towards the end.