Overwhelming workload and poor management - werkgeversreview Customer Care Specialist bij After.com

Culture, benefits, leadership, and location are great.

Pay seems lower than it should be

There is an onsite gym.

The interview process took over a month, the changes in management during my time there led to almost the entire team either quitting or getting fired, industry partners and other government offices we worked with did not like working with us, and there were times where I would work a full week and then have to do a mandatory 12 hour shift on the weekend because the other department had people out sick and there was no contingency plans for what to do when that happens. People were fired for voicing legitimate concerns. Others were fired because they weren’t ’yes men’ like leadership and didn’t fit in with their clique. There is limited training resources and next to no upward growth. A handful of my colleagues cried in their cars either before or after (and sometimes during) their shift because of frustrations with leadership. I watched senior level employees who had been with the company for a long time quit because of management’s decision making. I wouldn’t recommend working here if you want to have a good work/life balance.