Pluspunten
Everyone here encourages continued learning. MSP experience is also very valuable for a resume as you get to be hands on with a variety of different vendors and technologies. There is some good to be found here.
Minpunten
I applied for a tier 2 position and was offered a tier 1 without that being communicated to me outside the offer letter. This was shady, but I ignored it as I needed the experience. The pay is incredibly low for the amount of work you are expected to do. Do not bother getting comfortable learning any policies, because they will needlessly change a few weeks later. Too many meetings and overcomplication of processes from management taking themselves too seriously. No health insurance and other benefits are average. This is a great 1st job for the experience, but after 1 year here, do NOT stick around. They will treat you like "family" until they suddenly decide you're not. Also, do not let anyone know if you are looking for work elsewhere as it will be used against you.