No job security as an agent or supervisor, you can be let go with little notice (a day).
Overall day-to-day experience depends on the department you work for.
The attendance policy has recently changed as well and it is very vague. Accruing PTO is very slow, and I have been told that getting unpaid time off approved is not something they do. Unpaid time off can be "approved" but still goes against your attendance.
There is no HR on site, and every meeting with them is virtual.
In all honesty, communication with the corporate team is lacking if you are an agent. In my time working here, I have only met one person from corporate, and it was HR introducing themselves during our training period. During my time working there have noticed that there is very little transparency between corporate and agents (not sure if this is intentional or just how it worked with the team I was on.
