Pluspunten
Location if you live on Long Island. If you are a woman who likes to shop, will be embraced by all woman leadership team. Excellent opportunity for deaf claim employees (once you start answering the phones there, you will know what I mean). Great place for advancement if you can learn/parrot company slogans and are willing to serve on worthless employee councils. Third floor claim office has the best holiday luncheons - 2 six foot heros, 1 bottle of soda, bring your own napkins. Best bathrooms on Long Island, though - you'll need them.
Minpunten
Good training program initially; wait until they assign new files, start the phone calls as well as weekend, nights and holiday duty. Sane people only make it one year. Similar work expectancy as the Red shirt security people in any Star Trek episode - rarely do they make it past one episode. Similar to CIA waterboard interrogation.