Pluspunten
Decent pay rate, decent benefits. The job would be fine if they would just represent it as it is in the interview. Instead, they lie, mislead you, and describe a job that no one in the company has.
Minpunten
-Bonus is entirely commission based, even for the customer service department, even though I was promised on hire there would only be minimal sales involved. Went through training, got on the phones, and 95% of my day is sales calls/cancellation calls, both of which I was specifically told I wouldn't be handling. -Management is overworked, though they appear to be working on this. However, I'm not sure the new managers they're hiring are going to be any real help to the problem, as they seem relatively incompetent. -Not enough help. God forbid you're actually willing to work the night shift, there is NO HELP to be had after 5 PM in this place. You have to leave tier 2 messages, there's one manager in the evening, who is always overwhelmed. Basically the entire night-time experience is different. If you're an AL customer and need help, call before 6 eastern or run the risk of getting an agent with absolutely no backup.
