perfect job - werkgeversreview Customer Service Representative (CSR) bij AnswerFirst

4,0
13 jul 2023
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

* overtime * hours around your schedule * goggle chat for assistance while on call * easy to advance * great support * benefits, pto, and bonus * alternating holidays

Minpunten

* 24/7 but can only work until midnight est until you advance higher up * busy call center but can step away when needed * some clients do not seem to be screened well though it is claimed so, a few seem like scammers *calls are auto answer without prior warning * no equipment provided

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Reactie van AnswerFirst
2y
Thank you for sharing your detailed feedback! AnswerFirst has always vetted clients to ensure they are a good fit for our service. At times, issues do not surface until the partnership begins. When call flow concerns are identified we work with the client to make a change that would permit a better outcome with their calls or decide if the partnership still makes sense. We have implemented a new policy on our terms of service for clients that we hope will mitigate these issues going forward. Thank you, again, for the valuable feedback.

Ontdek andere reviews over AnswerFirst

5,0
15 apr 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Great company, great people to work with. Flexible schedule, and great management.

Minpunten

Call volume can be hectic and the script can be rigid at times. Also, pay can be better.

4,0
2 jun 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

I love the Schedule flexibility

Minpunten

Wish it were weekly and hourly Pay

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