Such an amazing place for growth. - werkgeversreview Associate Customer Service Representative bij AppFolio

5,0
8 nov 2022
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Very quick support response Amazing office space Friendly no competitive environment Great opportunities for growth Very flexible with remote and hybrid roles Very inclusive employee base They work hard to be above industry standards on many aspects of benefit offerings.

Minpunten

Very steep training slope ACCR vs CCR pay-rate discrepancy even though both roles do the exact same thing and have the same responsibilities and expectations. Over-selective hiring process

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5,0
4 mei 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Work/Life balance is amazing. Working with insanely intelligent people is always a plus.

Minpunten

None that i can think of.

3,0
23 mei 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Frequent team outings and social events that help build relationships across the team. Generally a friendly, social environment!

Minpunten

The property management team is highly competitive when it comes to promotions, and I’ve seen BDRs remain in the same seat for years or eventually leave, as internal advancement opportunities can be limited. However, for top performers, there is promising upside, and you get to work with some of the best leaders in the organization. On the investment management team, leadership quality is more uneven, and there appears to be a lack of management experience, which has created gaps in coaching, accountability, and overall team development. As a result, performance outcomes have lagged, with the majority of BDRs and AEs struggling to consistently hit target. Team turnover has also been notably high, and leadership engagement only increased after a large portion of the team had already decided to leave, which by that point felt too late to rebuild morale or trust.

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Reactie van AppFolio
3w
Thank you for sharing your feedback. It’s great to hear that you enjoyed our culture and team outings. We take your comments seriously – especially regarding the need for proactive management support, better coaching, and clearer advancement opportunities for our BDR and AE teams – and we are actively working to address these areas to ensure our reps feel supported and set up for long-term success. Thank you again for helping us improve, and we wish you the very best.
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