Appfolio has lost its culture - werkgeversreview Senior Software Engineer bij AppFolio

1,0
19 aug 2023
Aanbevelen
Goedkeuring directeur
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Pluspunten

I love the team I work with. There are a lot of special people at Appfolio that help to make it a great place to work

Minpunten

I left a 5 star review 8 years ago. Every year since then it has rang true, but today I deleted it. The new CEO of Appfolio is burning the culture to the ground. We have moved from a people focused company to purely a profit driven company at all costs. The way that employees were treated during the most recent layoff was nothing short of cruel, and in this day and age companies should know how to make one happen without throwing the mental state of all employees to the curb. Set aside a time to have a synchronized conversation with those that will be leaving the company. Let their managers know at least a little bit ahead of time. Provide management level employees with tools to help handle the fallout. Appfolio should be embarrassed. Shane Trigg has no idea how to be empathetic. His messages always come off as cold and always miss the mark, and I see no comprehensible reason why the Board would stand behind him other than to have him be a scapegoat to get our financials to whatever dreamy number they are thinking of. It is honestly hilarious that his Linkedin profile states that he is an "exceptional communicator with demonstrated ability to gain commitment from prospects, customers and employees" as it is completely false. I 100% guarantee that Appfolio will not be on the next "Glassdoor top companies" list and I would not recommend that anyone apply for work here (not that we're hiring anyways).

Ontdek andere reviews over AppFolio

5,0
4 mei 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Work/Life balance is amazing. Working with insanely intelligent people is always a plus.

Minpunten

None that i can think of.

3,0
23 mei 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Frequent team outings and social events that help build relationships across the team. Generally a friendly, social environment!

Minpunten

The property management team is highly competitive when it comes to promotions, and I’ve seen BDRs remain in the same seat for years or eventually leave, as internal advancement opportunities can be limited. However, for top performers, there is promising upside, and you get to work with some of the best leaders in the organization. On the investment management team, leadership quality is more uneven, and there appears to be a lack of management experience, which has created gaps in coaching, accountability, and overall team development. As a result, performance outcomes have lagged, with the majority of BDRs and AEs struggling to consistently hit target. Team turnover has also been notably high, and leadership engagement only increased after a large portion of the team had already decided to leave, which by that point felt too late to rebuild morale or trust.

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Reactie van AppFolio
1d
Thank you for sharing your feedback. It’s great to hear that you enjoyed our culture and team outings. We take your comments seriously – especially regarding the need for proactive management support, better coaching, and clearer advancement opportunities for our BDR and AE teams – and we are actively working to address these areas to ensure our reps feel supported and set up for long-term success. Thank you again for helping us improve, and we wish you the very best.
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