Run, don't walk away - werkgeversreview Customer Service Representative bij Array Services Group

Decent pay, flexible hours, nice co-workers

I really didn't have any cons. I enjoyed working here.

The vast majority of people working for Array Services Group, now Alltran, are all quite friendly. Many of the supervisors are friendly and helpful. The HR director Nikki is top-notch. Very professional and courteous. Quick to respond to emails and inquiries.

Management issues arose once the company was bought out by United Recovery Systems (URS). The executives at URS spend excessive amounts of money on travel expenses including airfare, hotel accommodations, and dining while creating a wage increase freeze for employees for many months, and sometimes years. The current CEO in the Sartell location is ethical and fair but seems to have little control over major decisions. Employee turnover is extreme and many of the top performers have left the company due to poor management decisions. It's unfortunate. Honest communication is severely lacking. The HR team member who covers payroll is disrespectful to employees and is slow to respond to emails and inquiries. She has discussed employee's personal issues with people not authorized to know. Very much a "me" person instead of an "us" person.