Great place to work until team morale suffered from constant unexpected turnover - werkgeversreview Customer Success Engineer bij Automattic

2,0
5 jan 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

I had the opportunity to work alongside incredibly smart, talented, and kind colleagues who were always willing to share their knowledge. The role offered diverse and engaging technical challenges working with a wide range of customers, most of whom were pleasant to collaborate with. The company provided excellent health insurance and 401k benefits, which I genuinely appreciated. The yearly travel for team meetups was a highlight. It created valuable opportunities for team building and strengthened relationships across the distributed team.

Minpunten

While unlimited PTO sounds attractive on paper, in practice it required careful coordination with team capacity and management, making it less flexible than expected. The culture inadvertently encouraged overworking, as people often forgot to actually take time off. Weekend on-call shifts, combined with a small team rotation, created real burnout risk. The most significant issue was the unexpected layoffs, which were extremely disruptive to team morale and productivity. The instability created by constant turnover ultimately became unsustainable and led to my decision to leave the company.

Ontdek andere reviews over Automattic

5,0
23 apr 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Thorough and thoughtful onboarding process. Super supportive coworkers. The vast amount of resources to learn is second to none. Leads and mentors proactively check in and offer support constantly. Diversity and inclusion is amazing.

Minpunten

I do not have any cons at this time.

1
1,0
15 apr 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

It's a fairly easy place to hide and rake in money if you can talk a good game. The CEO is easily influenced by the Chief People Officer, so if you can stay on her good side, you are on the gravy train. Benefits are good.

Minpunten

The CEO will threaten the workplace with being replaced by AI because he doesn't have a clue what he's doing or how to influence people. The CEO will start bizarre fights with customers on Twitter and will expose their details. It's a distracting place to work and everyone that has stayed here is on edge about losing their job any day of the week. They are not doing anything innovative and it's a dying product. You can tell this by the distinct lack of investment. I get paid very well, but that's only because I have the Chief People Officer onside. Salary increases are random and there is zero transparency. The CEO also has weird and inappropriate relationships with some staff. He bought the Chief People Officer a $10,000 chair and that person now makes jokes about holding it against him if he tries to fire her. This is one example of many, of the complete unprofessionalism all round.

5
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