Pluspunten
Great Senior Maintenance Engineer that knows the property well. Great owner. He is the only one that seems to care about the property and the people. Unfortunately, he's mostly hands-off and doesn't get involved with managing. Great housekeepers, and housekeeping manager unless they also got ran off by the front desk tweeker.
Minpunten
Absolutely terrible management. The General Manager is rarely on site and delegates to a front desk manager with extreme anger issues. Front desk manager thinks he owns the property and makes everyone's life miserable. The front desk staff have no choice and go along with the nastiness of the front desk manager. One of the most toxic work environments I've seen in the last 40 years. No reason for it, just bad management.