Hard - werkgeversreview Senior E-Commerce Executive bij Bookends

1,0
22 jul 2024
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

The money is really good

Minpunten

Really long working hours. Negative reinforcement. Bad software. Watched on CCTV

Reactie van Bookends
1y
Although we have never had an employee with this title, we are happy to respond to the concerns raised in the review. Contractual hours are always in line with the national average and within the administration roles, they are below the national average. Overtime is optional; it is hardly ever requested and is never enforced. If overtime is worked it is always paid. For the vast majority of the year, our premises are opened at approximately 8 a.m. and closed at approximately 6:00 p.m., therefore it is impossible to work excessive overtime. The CCTV is primarily in place for security and shop theft purposes and not to monitor staff. We are sad that the employee experienced reinforcement as negative. This is not something that we would want any employee to feel. We aim to nurture our employees to expand their skill set, helping them to be a valued member of the team. We acknowledge that software can be challenging, especially as some of our software is provided by our external partners and, therefore beyond our control. However, as an ambitious and growing company, developments in our I.T., are continually forefront and ongoing.

Ontdek andere reviews over Bookends

5,0
3 sep 2021
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Nice environment, appreciated by the boss.

Minpunten

Face mask are required, customers are unhappy with kids in tow

1,0
27 mrt 2026
Anonieme werknemer
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Good pay (still not worth it), apart from the pay there are no benefits. They will say tea and coffee are benefits - ha!

Minpunten

The manager has no idea how to run a company. Staff turnover is ridiculously high but they will deny it. They often fire people with no valid reason. They have no trust in any employees, all of your work will be checked and triple checked. Internal emails are rude and condescending. Employees are often burnt out and pushed to point of tears. The systems set in place are convoluted and waste time. They don’t like employees talking, which means you never get to know your colleagues. They will watch you on cameras and use this against you. Honestly, just stay away from here for your own sanity.

1
Reactie van Bookends
1mo
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet expectations. We take all feedback seriously and use it to reflect on and review experiences across the business. CCTV is in place for security and safety purposes only and is not used to monitor staff performance or day-to-day activity. Given the nature of our work, we operate structured quality controls to ensure accuracy, consistency, and reliability. We are proud of our long-standing team members and those who have returned after time away, reflecting continuity within the business. We continue to review feedback as part of our ongoing commitment to improving how we operate and support our valued team.
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