The Most Toxic Job I’ve Had - Stay Far Away - werkgeversreview Customer Success Representative bij Booksy

We wanted to thank you for acknowledging some of the things we've done well, things like offering unlimited PTO (in addition to paid Family Leave), cultivating a casual work environment with a flat organizational structure that has little distance to power (Stefan, our CEO will give you his cell #...text him...Seriously he loves it!), creating an awesome product that merchants love and that will maybe (fingers crossed) win the entire beauty booking market and become a big freakin' deal if we play our cards right. But bar none, most importantly, the thing you mentioned that makes us proudest is how we've nurtured our people and given them opportunities to grow their skills and networks so they can flourish in their careers, both within and beyond Booksy. As for your other feedback, I guess I'd start by saying Booksy is the hardest, best job I've ever had. But we've made so many mistakes. I've made so many mistakes. I'd include in there not always being mindful of who's listening when discussing the issues we face as a startup, of sharing too openly some of the challenges we confront in building the biggest beauty marketplace in the world. I preach boundaries (literally from the first day you join this company), but we also have this crazy, fragile, wonderful, urgent opportunity to do something incredible and so occasionally we forget, or we're not mindful. That's an issue. As we grow, I know I've struggled to maintain close relationships with all the new folks coming in. That's an issue. There's more work to do there, both from me and other leaders, to make sure we're always as mindful and approachable in real life as we think we are in our brains. It's a work in progress. I do disagree with a couple things. I disagree that we're a toxic place. And those turnover numbers are simply false. But I do agree that we strive to always "set the record straight". I EMPHATICALLY agree that I don't like "being the bad guy". I'm a middle child...what can I say? I also agree that "management needs to do serious inner work to develop better communication skills, more self-awareness and healthy boundaries." I think everyone could. I think everyone should. We’re a work in progress. But don't worry, we've been hard at work for a while now and we'll keep working until we get things right.. Bo Hurd VP Sales