Don't believe the hype - werkgeversreview Customer Success Manager bij Box

1,0
21 aug 2019
Aanbevelen
Goedkeuring directeur
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Pluspunten

Free food *if* you work in Redwood city

Minpunten

The company values are aspirational. Once you peel back the layers the company reveals itself as a passive aggressive organization. Rumors and conjecture rule where fact are irrelevant. I needed to take the company to court to get reimbursed for T&E. Box is so anti-Microsoft there appears to be no future for their product line outside of those that don't use OneDrive or Teams. The product doesn't hold up and will not result in company longevity.

Ontdek andere reviews over Box

5,0
24 jun 2026
Aanbevelen
Goedkeuring directeur
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Pluspunten

Amazing product, culture and benefits

Minpunten

In office mandate, no need to be in an office to join Zoom meetings

5,0
15 apr 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Working at Box offers a strong mix of career growth, meaningful impact, and modern tech exposure—you get to sell and support a platform that’s actually solving real-world problems across government, enterprise, and regulated industries, not just pushing software for the sake of it. The company’s focus on AI-powered content management, security, and workflow automation keeps you close to where the market is heading, which builds highly transferable skills. At the same time, the culture tends to emphasize collaboration, autonomy, and ownership, giving you room to develop your own strategies (like your targeted campaigns and use-case-driven outreach) while still having the backing of a well-established platform with strong product-market fit.

Minpunten

Working at Box isn’t without its challenges—one of the biggest is that the product can be harder to differentiate at a surface level, especially against tools like Microsoft (SharePoint/OneDrive) or Dropbox, which means you have to work much harder in sales to educate prospects on deeper workflow and security value. Sales cycles can be long and complex, requiring patience and persistence with multiple stakeholders. Internally, like many growing tech companies, priorities and messaging can shift as new products (AI, Extract, etc.) roll out, which can create some ambiguity. And because Box is a platform play, success often depends on how well customers adopt and expand usage, so deals don’t always feel “done” at close—you’re thinking long-term from day one.

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