Pluspunten
- The product itself has potential. - Structured onboarding (though overwhelming).
Minpunten
- Toxic culture actively encouraged by leadership. Instead of fostering a supportive environment, leadership seemed to promote public criticism and negativity. - Unrealistic expectations. I was expected to master seven old call types and seven new call types—each around an hour long—within a short timeframe, with little room for proper learning. - Not allowed to use a script, yet still expected to deliver perfect calls. Despite the overwhelming amount of information I had to retain, I wasn’t allowed to use a script for guidance, making it even harder to meet the impossible standards set. - Feedback was more about tearing people down than building them up. Training sessions often involved my mistakes being publicly dissected, with excessive focus on minor things like moving my mouse too much during a presentation or pasting text incorrectly into Gmail. I was even penalized for sending an email where the text appeared purple instead of black due to Gmail’s formatting when pasting—something completely trivial. - Unprofessional and cliquey environment. Rather than collaboration, the workplace felt judgmental and catty. - Severely impacted my mental health. Even though this happened a while ago, it took me time to feel ready to write this review. After just 60 days, I hit a breaking point—a first in my professional career.