The responses to reviews from Build.com I see here are not honest. The positive reviews here reek of HR writing positive spin reviews on glassdoor. Its been obvious in the past, now they have just gotten better and making their responses more unique instead of obvious copy and pasting of positive reviews. Seeing the responses, and lack of ownership in the real issues at the company, is just another red flag that they have no idea how to lead a company this size. One long standing exec left recently, and the reason they gave was not honest. There is little to no transparency company wide. That fact is fully recognized within the company, including management. But on glassdoor its all harmony and kumbaya. Yeah, Ok, right. While there may be a few people in the company that are actually trying to create real transparency, it is not a goal for executive or director level people, it is not worked into their plan. The bait and switch with comp plans happens almost quarterly for sales. They get you in the door by selling you on the "endless possibilities" to move up. No. That is false. As some one else mentioned in another review, you have to be in the cool club to get noticed, or be over qualified for the sales position you just took with the idea of a track towards something bigger, and nothing happens. Or blow them away by reminding them of the overly energetic CEO, who now lives in Puerto Rico. And our 2nd in command lives in Georgia, works remotely and is in the office every few weeks or so. As another reviewer correctly pointed out, most of the execs, managers and supervisors were (with a few recent exceptions) grandfathered in or appointed by people who do not want their direct subordinates to represent a threat. Everyone is afraid of being replaced at any moment. The fact that every single one of us is easily replaceable has been made abundantly clear. They would rather have turnover than train and support properly .
Outside of sales, they promise you an element of control over your work flow, which may happen for a month or 3 while you get settled. But as soon as they get comfortable with you, they pile on the work until you scream. Thats the management style. And to the person that said they will put this kind of stuff on Compini (our internal anonymous feedback forum) because you think thats where it belongs....you do not understand the entire point of glassdoor. The people looking at build.com as a career deserve the truth, not just what the hiring team tells them. And no matter what position you sign up for, you will be forced to stop your work and take customer phone calls when the under-staffed sales center cant handle the load. And with minimum training on how to use those systems since your job could be completely unrelated to customer service or sales.
Nice planning! Another red flag that the upper management does not care, or doesn't bother to think, about how the employees feel. No matter what, its dollars over their own people. If you would like to be valued regardless of your department, seek employment elsewhere.
