Pluspunten
I got to sharpen my customer service skills by dealing with a diverse customer base (including elderly, younger children, and those with language or communication barriers). I was constantly pushed out of my comfort zone while working with co-workers that were amazing collaborators and others were not as cooperative. I became a diverse collaborator through this and learned how to overcome the challenges. As a former deli staff member before this job, in this role, I got to try a variety of deli items at to learn the different flavors of items.
Minpunten
Worked there in 2012, but Glassdoor only allows 2018 as the latest date. Upper management/ owners don't care about retaining, training or retraining workers. As someone who worked at this location (circa 2012), I can confidently say the managers are working with what they're given - and really making it work. But there's definitely not much vetting or continued learning for soft skills. So some people can BS their way into a job that lack a heightened level of customer service skills - and can't be reprimanded unless it's something out of line. My early days there we were a mostly good bunch. But there was definitely no formal standard operating procedures documented. So you learn as you go and have no document to reference. Without a standard to reference when things are not done as they should be, there is no real way to reprimand employees. But these days (even pre-pandemic), the customer service is a mixed bag. The pandemic has definitely strained staffing all over. So I can't fault them for the domino effect that has caused.