It’s not the worst… - werkgeversreview Member Care Representative bij CLEAR

2,0
10 jan 2023
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

what i will give to them is this: i boosted my resume beyond expectations taking this role. if you do decide that this is the best fit for you at the moment, keep in mind that their promises are empty 99% of the time. keep your head down, do your work and meet expectations and you will get the chance to do the trainings to boost your resume. take those trainings and skills and leverage them for a better position elsewhere. CLEAR is not a company you want to be employed with long term, but they are amazing for growing your skills. I will never forget the people i met and relationships i made, those were like no other.

Minpunten

here’s my review of working at CLEAR as a Member Care Specialist: it has it’s pros and cons. the culture of the company when i first started in 2021 was great. everyone was nice, enjoyed their jobs, and there was a hunger for growth in all of us. their pto plan is generous, and members were not bad. as it progressed and the department grew, that culture went away. we were constantly growing, learning new areas of the department, and admittedly working WAY above our pay grade, under the guise of raises that were promised but never received. leadership became less familial and friendly. they began micromanaging, setting impossible expectations, and even recommended that i “search for other employment” multiple times, since they did not want to provide me and others with the raises they promised.

Ontdek andere reviews over CLEAR

5,0
17 mei 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Great management team and ambassadors to work with.

Minpunten

Need to be very flexible with your schedule.

3,0
21 mei 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

CLEAR offered remote work, schedule flexibility, and good benefits. The workload was manageable at times, and some leaders were supportive and helpful when available.

Minpunten

The role often felt fast-paced, high-pressure, corporate, and metrics-heavy. Policies were somewhat clear but not always, and expectations were not always realistic. There were training gaps, frequent policy changes, limited growth opportunities, and not always enough time or support to do the job well. Speed often seemed to matter more than quality. Communication and organization were also challenges. Knowledge documents were difficult to locate, even with keywords that should have produced clear results, which made it harder to assist members efficiently and accurately. Some feedback from management also felt discouraging because mistakes were not always approached as coaching opportunities.

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