Pluspunten
work from home paid days off benefits
Minpunten
stressful, lack of proper training, and supervision, I received 3 weeks of hundreds of self guided work instructions via remote before taking live calls from members from thousands of different insurance plans with no practice on Jan 2 " the busiest week of the year..." When I finally started to feel like I knew what i was doing 3 months in, they then tossed me in another remote training class with 50 other people where they have the instructor guide you through the tests so that they can say you are trained and then I started taking Medicaid calls on top of commercial "without a raise" and then a week ago , after getting back from vacation I was notified I was "promoted" and being transferred to a partner company without my consent that had nothing but countless 1 star reviews, BBB complaints, antiquated software and a much higher level of angry members yelling at you all day everyday because it's a horrible company, and the first thing we were told in training is that a member or medical staff asks we are to tell them we do not work for caremark, which was the final straw for me, currently job hunting now because when I told the new supervisor that I never consented and wanted nothing to do with this company he told me to log off of my computer with no further updates