Cascade Strategy

Reviews voor Cascade Strategy

Amazing place to work!! - werkgeversreview Senior Customer Experience Manager bij Cascade Strategy

5,0

25 mei 2022

Senior customer experience manager

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

Amazing culture. People and management are very helpful and understanding. No corporate politics, things are very transparent. Also they are a very Good paymaster when compared to others in the industry.

Minpunten

Didn't come anything yet..Things are fair so far

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5,0

14 feb 2024

Customer success

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

2023 was quite the year for Customer Success at Cascade. There were lots of changes and several new faces joined the team at both a leadership and IC level. The product is reasonably complex, which makes Customer Success'ing perhaps a little more challenging than a rull-of-the-mill SaaS company. However I think the company ackowledges this and has done a great job of laying the right foundations in terms of people and process for a successful 2024.

Minpunten

As mentioned, the product is exciting but can be quite complex and is best suited to larger organizations that have a strong change management culture already in place. That isn't necessarily the case with every customer, and that can make the job of Customer Success at Cascade a challenge at times.

3,0

30 aug 2024

Cx associate

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

Work-life balance was great overall.

Minpunten

Lack of training and low pay. A lot of miscommunication

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