Lots of fun, for the right type of person - werkgeversreview Customer Success Manager (CSM) bij Cascade Strategy

5,0
15 mrt 2023
Aanbevelen
Goedkeuring directeur
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Pluspunten

I joined Cascade because I was very tired of working in a corporate job for a big company. I wanted a new challenge and I certainly got that. Our product is focused on business strategy, which honestly is one of the most interesting things I could have hoped to be working on. I get to work with and see really cool stuff that our customers are doing with the platform. For the most part, the team is great and I feel very supported in my job.

Minpunten

I had to learn a lot of things on my own. It was a small team when I joined and even though it has grown, there are still some stuffs that are hard to understand without speaking to someone directly.

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5,0
14 feb 2024
Aanbevelen
Goedkeuring directeur
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Pluspunten

2023 was quite the year for Customer Success at Cascade. There were lots of changes and several new faces joined the team at both a leadership and IC level. The product is reasonably complex, which makes Customer Success'ing perhaps a little more challenging than a rull-of-the-mill SaaS company. However I think the company ackowledges this and has done a great job of laying the right foundations in terms of people and process for a successful 2024.

Minpunten

As mentioned, the product is exciting but can be quite complex and is best suited to larger organizations that have a strong change management culture already in place. That isn't necessarily the case with every customer, and that can make the job of Customer Success at Cascade a challenge at times.

1
3,0
30 aug 2024
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Work-life balance was great overall.

Minpunten

Lack of training and low pay. A lot of miscommunication

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