2,0
1 nov 2017
Voormalige werknemer, meer dan 3 jaar
Grand Prairie, TX
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht
Pluspunten
Started out as a great support center with very knowledgeable support engineers and great product. Focus was on technical support. All of the security engineers were experienced and knew their stuff
Minpunten
The management was mediocre. Started to focus on the bottom line. Brought in call center managers who focused on cutting back talk time and escalating calls vs solving them. Started a tiered evaluation process to filter out highly paid (experienced) engineers and brought in lower paid, straight out of school entry level staff. Obviously support suffered. Also, rolled out software with full knowledge that it was "buggy". This increased support calls. No wonder stock price fell by $100 (at the time).