Honest is the best policy - werkgeversreview Branch Manager bij Citizens

The micro-managing at this company is out of control. They say at branch manager meetings that this is not there way. It’s nothing but that. They blame all the turnover on the branch managers when they really should be looking at the regionals and above. My regional would get upset if you didn’t greet her right when she walked in the door, or didn’t join a conference call because you were helping a customer or an employee. Forced to send in nightly reporting for the same numbers that come out the next morning...how is that effective?? Call nights are mandatory and if your not hitting your number of appointments your expected to add more call nights. How are you supposed to have work/life balance when you have to tell your employees that you can’t pick up your kids from school or go to their soccer games because we are not hitting our appointments for the week. And yes they give you call lists to call from to set these appointments but they give you the same call list over and over that the customers ask you to stop calling them. I felt bad for my employees when we would get these lists because it would be so frustrating for them to see the same people over and over. At my experience there nothing was ever good enough. Management was always looking for more. No colleagues recognition except for the one week a year that is “dedicated” to the employees.