Pluspunten
I worked at Civica for almost 10 years, For the majority of that time there was a great culture and environment for both colleagues and customers. However, the last 12 months have seen that eroded, really quickly. There are no longer any "positives" to working at Civica
Minpunten
Restructure, restructure, restructure, restructure - it keeps on going. It is relentless, brutal and short sighted. In my opinion there is very little integrity left within the business. At one time the Civica motto was "knowledge, integrity, action" that seems to have been consigned to history. It is routine to try and maximise revenue by imposing price increases that are way beyond what is permitted within the contract, manipulate wording on invoices and other "sharp practices". In a sales role where ongoing, long lasting relationships with customers are critical, I became embarrassed to work for this employer because of the continual drop in service, drop in support for customers, removal of critical expertise from the business, lack of product development and constant price hikes. Ultimately I left because I didn't want my personal reputation and integrity to be damaged by association with Civica. The situation now exists where the internal knowledge of some of Civica's own products is so low that it can no longer support the applications it has sold. Yet, the business continues to increase the support prices! All this is extremely bad for the customer and bad for the remaining staff.
