Unfortunate Experience - werkgeversreview Support bij Clientbook

1,0
23 jul 2024
Aanbevelen
Goedkeuring directeur
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Pluspunten

They try and implement things like a weekly readings to foster individual career growth. Open floor concept that makes collaboration with team seamless. Nice office and a few cool amenities.

Minpunten

I worked here during a tough time in my life as a support agent. I was put on a performance improvement plan and met with my manager weekly to hit the quotas in the plan. We met and I was told that I completed the plan and was no longer on it. Two day later I was let go. I brought it up with HR and my manager that I thought I was doing well because they took me off the PIP but they just pretended like that never happened. I was left jobless and applied for unemployment which was contested by the HR manager. I sent them an email explaining the circumstance they left me in and my justification for applying for it. I was met with hostility from her and further denial of how things played out with this performance improvement plan fiasco. I was then contacted my my case manager for the State of Utah and explained to them what had happened and it was my theory that they let me go due to cuts in their workforce mainly because they never gave me an explanation as to why they fired me two days after I was told I completed my PIP. Anyways, the case manager and I fought the dispute and ultimately won and I was on unemployment for 2 months before I found another job. This was by far the worst experience I've had with a company and I think them trying to fight it was just such a low blow on their part. Anyways, if you're interviewing or considering on offer from them hopefully this is somewhat of a helpful perspective.

Ontdek andere reviews over Clientbook

5,0
22 aug 2024
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

-A great team -A transformative product -Huge market opportunity

Minpunten

-Typical growing pains of a fast-growing start-up.

2,0
12 okt 2024
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Great teammates, good product, fun culture activities.

Minpunten

It started out great, was a fun place to work, and seemed like a great place to grow your career. And then they implemented a 3-strike policy for the SDR team, and everyone felt very micro managed. You would get a strike for showing up after 8:00, not making your first call by 8:05, not making a certain amount of calls by noon, and not making a certain amount by the end of the day. Three strikes, you're gone. They didn't care if you had consistently hit quota previously without hitting those activity metrics. They cared more about the call volume than the number of completed demos. And then I also discovered that becoming an AE from SDR was nearly impossible. The environment quickly shifted from one that felt fun and rewarding if you worked hard to one where you felt like someone was constantly looking over your shoulder because they didn't trust you. Additionally, it felt like they rewarded the top reps with the best warm leads. And there were multiple times where reps would do everything they were supposed to, get a lead to show up for a demo, and then they would somehow find a way for the lead to not qualify even if it was ICP. It happened multiple times to multiple SDRs. If you barely missed quota a couple of times, they would start asking you things like, "do you still when want to work here?" And "are you interviewing at other companies?" Overall, it was not an environment where I felt wanted. I got the impression that working in other roles was different.

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