Great company, great experience! - werkgeversreview Customer Support Representative bij CloudPractice

Some cool people to work with

Poor salary rate Poor benefits (when I was employed, the manager was considering cutting dental 'because no one uses it') Poor training Angry clients Buggy, archaic software

The office is in a nice location close to Victoria's Inner Harbour.

This company is a cubicle / call center environment with very little interaction among staff. They recruit sales people from stable jobs then don't offer adequate training on their software product. (You are expected to learn from watching videos of an old version of the software on Youtube channels.) The role is glamorized during the interview / hiring process and it is actually a phone rep sales job doing prospecting calls rather than account management of new accounts. It is a small office and your coworkers listen to all your calls for the 8 hours a day that you work. They also expect you to do all the reaching out to find answers to questions rather than helping you to be set up for success. The CEO is arrogant and not a good people manager.