They're really short staffed - werkgeversreview Customer Service Representative (CSR) bij Comdata

3,0
19 feb 2024
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

No need to speak French, great entry level job for expats, people are nice and friendly

Minpunten

Same as with other customer service jobs, you have to hear and deal with irate people all day. This can really take a toll on your mental health, particularly when some conversations take a nasty turn. Management tries to help and they try to support but there's only so much they can so with the limited resources they have. Employees get so much cases so they can only do so much with the time that they have, even though they'd want to help the customer more,

Ontdek andere reviews over Comdata

5,0
19 mrt 2024
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Great job, great management there

Minpunten

None that I can think of

3,0
10 dec 2025
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Job security. People are generally great.

Minpunten

Job security was high because of so much turnover they couldn't let you go. Less leadership, more reactive management styles. too much red tape to get prospects through to close. Internal teams can hold up customer movements to close. Hourly pay.

1
avatar
Reactie van Comdata
3mo
Thank you for sharing your experience with us. We're glad to know you feel your job is stable and that you have good relationships with your colleagues. A supportive team environment is important to everyone here. We also hear the challenges you mentioned. High turnover, reactive management, and complex processes can make things harder, especially in sales where timing matters. Your feedback about red tape and internal dependencies shows we need clearer ownership, simpler processes, and better teamwork across departments. We're working on these areas as we improve how our sales and support teams work together. We have also taken note of your comments about leadership and pay. We know that steady guidance, active leadership, and fair compensation are important for keeping people engaged and performing well over time. Thank you for being honest and for all the work you do. Feedback like yours helps us see where we can make things better for our sales team.
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